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Support and Staff Help

When to ask staff, how support surfaces work, and what information helps.

Guide 330newUpdated 2026-04-27

Quick Start

  • Ask in OOC for basic gameplay questions.
  • Use support/report surfaces when a staff issue needs attention.
  • Include who, what, where, and when.
  • Stay calm and keep roleplay separate from bug reports.
  • If a UI or NPC is broken, say which one and what you clicked.

Details

  • Staff tools are for moderation, debugging, and server support.
  • Admin activity and audit systems help staff see consequential actions.
  • Support panels can collect structured reports when available.
  • Screenshots, clear names, and exact mechanic names help resolve problems quickly.
  • Many issues are easier to fix when reported before a scene restart.

Gotchas

  • Staff help is not a shortcut around job, money, or law rules.
  • Do not spam reports for normal roleplay losses.
  • Do not share exploit details in public chat.
  • Some active development issues may need a developer pass, not an instant staff fix.